Yesterday, I had the elderly father of a client yell at me in the waiting room that I am a liar*. Deep yogic breath kept me calm. This was over his confusion about the son's appointment time. They had the incorrect day. I always give clients a written appointment card and the father had confirmed the appointment with me the week before. I even had him repeat the appointment back to me to make sure he got it right. Regardless, I apologized for any miscommunication and asked if he would like to reschedule. He angrily replied that "all of you social workers are the same!" Ha! The knowledge that I am an MHC and not a SW gave me an internal chuckle, which also helped me stay level and calm.
I am sure my supervisor will be getting a phone call soon. Ah well, it is all part of the job and I can keep good humor about it. At least there is rarely a dull moment.
*People who know me, know that honesty is a quality of mine.